CruiseKeeps.com Shipping Policy

At CruiseKeeps.com we sell two kinds of product. Digital downloads are delivered instantly and are never shipped. Physical items are made to order and shipped directly from our production partner, Printful.

Where We Ship

We ship physical items within the United States only. We are not able to ship to Canada or to any other international destination at this time.

Digital downloads are available anywhere, as nothing is shipped.

Digital Products

Our Deck Finder Cards and phone wayfinders are digital products. There is nothing to ship, and no shipping cost applies.

Delivery: immediately after checkout. You’ll get instructions for printing your cards and adding the wayfinder to your phone as soon as your order is complete.

What you receive: printable locator cards you can print as many times as you like, plus a phone version sized for your background screen.

If your download does not arrive or will not open, email hello@cruisekeeps.com and we’ll put it right.

Order Processing for Physical Items

Production Time: Each item is custom-made. It typically takes 2–5 business days to fulfill your order before shipping.

Notification: You’ll receive an email with tracking information as soon as your order ships.

Shipping Times

Estimated delivery times after fulfillment are:

USA: 3–5 business days

Please note that these are estimated ranges and actual delivery times may vary depending on your location, carrier delays, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the items in your order.

We occasionally offer free shipping promotions, which will be clearly indicated at checkout when available.

Lost or Delayed Shipments

If your tracking information shows your package has not moved for more than 7 business days, please contact us at hello@cruisekeeps.com, and we’ll assist you.

If a package is lost in transit, please contact us within 7 days of notice.

Incorrect Address

Please double-check your shipping address when placing your order.

If you entered an incorrect or incomplete address and the package is returned, you will be responsible for the reshipping costs.