CruiseKeeps.com Return Policy

At CruiseKeeps.com, every item we create is made to order and personalized specifically for you. Because of the custom nature of our products, we are unable to accept returns or offer refunds for reasons other than errors on our part.

Personalized Items

• All sales are final for personalized merchandise.
• We cannot accept returns or exchanges if you change your mind, ordered the wrong item, or provided incorrect information.

Printing Errors or Mistakes

If your item arrives with a printing error, defect, or mistake made by our team, we will gladly:

• Issue a full refund or
• Send you a replacement item at no additional cost.

To initiate a resolution:

• Please contact us at hello@cruisekeeps.com within 7 days of receiving your order.
• Include your order number, a description of the issue, and clear photos showing the problem.

Eligibility for Replacement or Refund

Issues eligible for a replacement or refund include:

• Misspellings
• Incorrect personalization details (if different from the information you provided)
• Printing defects
• Wrong item received

Contact

For assistance, please reach out to us at hello@cruisekeeps.com. We’re here to help ensure your keepsakes are made right!